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We will review your request within 14 working days of its receipt and get back to you thereafter.
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We may contact you to gather details about your refund request in order to improve our product and customer service.
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Please note that reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different than the website”, will not be considered as valid grounds for a refund or exchange.
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All returned item (s) are subject to quality control inspection and approval.
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We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is abusing our refund / exchange policy.
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Sale/Discounted item (s) are not eligible for refund or exchange.
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Exchange item (s) will be randomly picked by HQ.
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Item must be unworn, unwashed and in the exact condition when purchased.
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Only item purchased from HQ are entitle for refund or exchange.
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Please note:
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The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
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The cost of returning defect items will be borne by us. Shipping cost of return items will be transferred to your bank account.
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The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
To return your product, you should mail your product to:
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KEKABOO WAREHOUSE
NO 17-G, JALAN SM4
SUNWAY BATU CAVES
68100 SELANGOR
017-3757815
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Please include small note inside the parcel explaining the return with your bank account number for postage refund purpose.
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** We reserve the rights to make amendments to this policy without prior notice. Please email to us at kekaboosales@gmail.com if you have any queries about returns or exchanges. We will be happy to attend to you.
